This week my iPod started acting up and it wouldn’t sync with our iMac no matter what I did. I even booted my MacBook up on the XP partition and converted it to a Windows based iPod [file format]. I double checked the firmware, and even restored it [5 times]. Nothing worked.
So, Thursday was a horrible, long day without music or netcasts or audiobooks. Thursday night I got it to load netcasts & audiobooks, which made Friday a much better day. Today, Lauren took my iPod to the nearest Apple Store and they looked at the screenshots I took and listened to the story. The Genius put my iPod to his ear, heard the HD grinding and said, well, let me get you a replacement. Needless to say, the 60$ in Apple Care [which ends on the 25th of November]- worth it!!!
I recommend that people pay for the Apple Care when they buy the products because the service and value is HUGE. I know it sounds crazy to somel however, I have found it to be very worth the extra cost. It is also much cheaper than what you can get through PC manufacturers for the same kind of service and ease of replacement.
I know of others that have needed to make a statement to get problems resolved (i.e., Michael). However, these cases are the exception to the rule; and in Michael’s case the rumor mill said they replaced his MacBook after he posted the video.
Personally, once you go Mac, you don’t go back.
iron wil
