I am a pretty easing going person until someone decides to fire my temper up.
Today that ‘person’ would the the Staff and Company Comcast. I will tell you a story. Last year, my wife and I moved into a new apartment [temporary] in the basement of Grandmother, she is a sweet kind lady. She had a cable tap already and so I figured we could save 45$ a month by just getting internet with Comcast. As apposed to getting a phone line and DSL. I talked to the sales rep and I could use my 3yr old cable box from my previous provider. Sweet, save a little money.
December, somewhere around the 1st, I called to have my service terminated on the 15th of December because we were moving again. I though, good all done, they will send me a credit for my over payment and it will be all good.
Today, I am livid! Oh boy, I have been hung up on THREE times this morning and it was not even 8:30AM. The last person I talked to told me that I couldn’t use another cable providers box and the 48.66$ bill was because I owed them a cable box. Wait, there is no rental fee on any of my bills for one - head scratching. “You will have to call Comcast Credit”. So, I call Comcast Credit before 8:30AM and I am sent to vMail because apparently they are already bogged down with people calling them with problems.
I just don’t understand it, I was even polite and not sarcastic - once [meaning not once and not more than once]! Which, if you know me will be hard to believe. I am appalled at their customer service.
As side note, I could never get logged into their billing website or my eMail/personal account. I couldn’t even setup electronic billing!!! My landlord would bring the bill down when it came despite the fact I had tried to get it sent to my mailing address.
Com-CRAP-stic! They need some Charim in the soft jumbo roll to clean up that crap!
iron wil
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